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Nákupom získate 82 bodov

Anotácia knihy

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Parametre knihy

Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Management & management techniques

• Celý názov: Ombudsman Handbook
• Podnázov: Designing and Managing an Effective Problem-Solving Program
• Autor: Patricia O'Rourke
• Jazyk: Angličtina
• Väzba: Brožovaná
• Počet strán: 214
• EAN: 9780786448968
• ISBN: 9780786448968
• ID: 06387717
• Nakladateľ: McFarland & Company
• Hmotnosť: 358 g
• Rozmery: 229 × 152 × 13 mm
• Dátum vydania: 16. December 2010

Obľúbené z iného súdka

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