Kód: 04416991
Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Autor Joseph Michelli
Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership su ... celý popis
- Jazyk:
Angličtina - Väzba: Pevná
- Počet strán: 320
Nakladateľ: McGraw-Hill Education - Europe, 2011
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Anotácia knihy
Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success
Parametre knihy
Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management
41.07 €
- Celý názov: Zappos Experience: 5 Principles to Inspire, Engage, and WOW
- Autor: Joseph Michelli
- Jazyk: Angličtina
- Väzba: Pevná
- Počet strán: 320
- EAN: 9780071749589
- ISBN: 0071749586
- ID: 04416991
- Nakladateľ: McGraw-Hill Education - Europe
- Hmotnosť: 490 g
- Rozmery: 216 × 142 × 27 mm
- Dátum vydania: 29. September 2011
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