Code: 05081187
Customer-Responsive Management - The Flexible Advantage
by Frank Davis, Karl Manrodt
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity managemen ... more
- Language:
English - Binding: Paperback
- Number of pages: 286
Publisher: Basil Blackwell Inc, US, 1996
- More about this
67.28 €
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Book synopsis
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
67.28 €
- Full title: Customer-Responsive Management - The Flexible Advantage
- Author: Frank Davis, Karl Manrodt
- Language: English
- Binding: Paperback
- Number of pages: 286
- EAN: 9781557865052
- ISBN: 1557865051
- ID: 05081187
- Publisher: Basil Blackwell Inc, US
- Weight: 502 g
- Dimensions: 216 × 142 × 22 mm
- Date of publishing: 31. October 1996
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