Code: 04233026
Customer Service Over the Phone
by Stephen Coscia
Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and lett ... more
- Language:
English - Binding: Paperback
- Number of pages: 144
Publisher: Taylor & Francis Ltd, 1999
- More about this
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Book synopsis
Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
33.87 €
- Full title: Customer Service Over the Phone
- Subtitle: Techniques and Technology for Handling Customers Over the Phone
- Author: Stephen Coscia
- Language: English
- Binding: Paperback
- Number of pages: 144
- EAN: 9781578200467
- ISBN: 1578200466
- ID: 04233026
- Publisher: Taylor & Francis Ltd
- Weight: 212 g
- Dimensions: 230 × 153 × 8 mm
- Date of publishing: 11. January 1999
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