Code: 06673129
Bottom-Line Call Center Management
by Butler, David L. (University of Cincinnati, OH, USA)
Addresses key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. This work helps call center managers evaluate thei ... more
- Language:
English - Binding: Paperback
- Number of pages: 208
Publisher: Taylor & Francis Ltd, 2004
- More about this
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Book synopsis
Addresses key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. This work helps call center managers evaluate their status, implement cost-effective changes, and measure results of their changes.
Book details
Book category Knihy po anglicky Economics, finance, business & management Business & management Management & management techniques
91.97 €
- Full title: Bottom-Line Call Center Management
- Author: Butler, David L. (University of Cincinnati, OH, USA)
- Language: English
- Binding: Paperback
- Number of pages: 208
- EAN: 9780750676847
- ISBN: 9780750676847
- ID: 06673129
- Publisher: Taylor & Francis Ltd
- Weight: 308 g
- Dimensions: 229 × 153 × 11 mm
- Date of publishing: 31. March 2004
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