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This collection was conceived as a byproduct of a 1995 customer satisfaction survey on interlibrary loan conducted by the Greater Midwest Research Library Consortium (GMRLC). Several of the ten papers analyze the results of the st ... celý popis
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This collection was conceived as a byproduct of a 1995 customer satisfaction survey on interlibrary loan conducted by the Greater Midwest Research Library Consortium (GMRLC). Several of the ten papers analyze the results of the study from different perspectives, and the volume includes a detailed appendix of the survey responses. Other papers focus
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