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Viac informácií o knihe Metrics for Service Management:

• Parametre knihy
• Anotácia kniha
• Obľúbené z iného súdka

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Anotácia knihy

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle.§The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

Parametre knihy

Zaradenie knihy Knihy po anglicky Society & social sciences Education Teaching skills & techniques

• Celý názov: Metrics for Service Management:
• Podnázov: Designing for Itil
• Autor: Peter Brooks
• Jazyk: Angličtina
• Väzba: Brožovaná
• Počet strán: 169
• EAN: 9789087536480
• ISBN: 9087536488
• ID: 01297601
• Nakladateľ: van Haren Publishing
• Hmotnosť: 394 g
• Rozmery: 172 × 240 × 11 mm
• Dátum vydania: 15. October 2011

Obľúbené z iného súdka

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