Kód: 05116342
Instant messaging, e-mail, and chat reference are already here, but, have you adapted your traditional reference interview and information provision skills to these new formats? Diane K. Kovacs has assembled this handbook to help ... celý popis
Zadajte do formulára e-mailovú adresu a akonáhle knihu naskladníme, zašleme vám o tom správu. Postrážime všetko za vás.
Nákupom získate 306 bodov
Instant messaging, e-mail, and chat reference are already here, but, have you adapted your traditional reference interview and information provision skills to these new formats? Diane K. Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users. For both chat and e-mail transactions, the author outlines strategies for analysing the question, conducting the interview, developing a search strategy, and delivering sources in the best information formats for users. Packed with guidance throughout on how to deliver content that is truly timely and value-added, this practical guide offers everything reference librarians need to move from the face-to-face to the virtual transaction with ease.
Zaradenie knihy Knihy po anglicky Reference, information & interdisciplinary subjects Library & information sciences IT, Internet & electronic resources in libraries
123.83 €
Osobný odber Bratislava a 2642 dalších
Copyright ©2008-24 najlacnejsie-knihy.sk Všetky práva vyhradenéSúkromieCookies
Nákupný košík ( prázdny )