Customer Satisfaction Planning / Najlacnejšie knihy
Customer Satisfaction Planning

Code: 06680574

Customer Satisfaction Planning

by Thomas T. Hirata

Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that buil ... more

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Book synopsis

Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource planning to facilitate improved customer satisfaction.

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

53.85 €

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