Code: 01345906
Defusing Hostile Customers Workbook (Third Edition2010)
by Robert Bacal
Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government custo ... more
- Language:
English - Binding: Paperback
- Number of pages: 192
Publisher: Createspace Independent Publishing Platform, 2010
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Book synopsis
Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are ab
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
34.49 €
- Full title: Defusing Hostile Customers Workbook (Third Edition2010)
- Author: Robert Bacal
- Language: English
- Binding: Paperback
- Number of pages: 192
- EAN: 9781450585743
- ISBN: 1450585744
- ID: 01345906
- Publisher: Createspace Independent Publishing Platform
- Weight: 390 g
- Dimensions: 254 × 203 × 10 mm
- Date of publishing: 06. April 2010
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