Kód: 12432804
Service Excellence
Autor Ruth N. Bolton
The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activit ... celý popis
- Jazyk:
Angličtina - Väzba: Brožovaná
- Počet strán: 207
Nakladateľ: Business Expert Press, 2016
- Viac informácií o knihe
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Anotácia knihy
The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activities involving the customer
Parametre knihy
Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Sales & marketing
18.76 €
- Celý názov: Service Excellence
- Podnázov: Creating Customer Experiences That Build Relationships
- Autor: Ruth N. Bolton
- Jazyk: Angličtina
- Väzba: Brožovaná
- Počet strán: 207
- EAN: 9781631573712
- ISBN: 1631573713
- ID: 12432804
- Nakladateľ: Business Expert Press
- Hmotnosť: 332 g
- Rozmery: 187 × 228 × 15 mm
- Dátum vydania: 18. April 2016
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