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Viac informácií o knihe Business Process Mapping - Improving Customer Satisfaction 2e

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Anotácia knihy

Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and analyzing processes. As well, new tools are included toward enhancing and enriching the basic work done with process mapping. J. Mike Jacka, CPA, CIA, CFE, CPCU (Phoenix, AZ), is Senior Manager over Special Projects at Farmers Insurance Internal Audit. Paulette J. Keller (Phoenix, AZ) is the Audit Director of Audit Technology and Support at Farmers Insurance Internal Audit.

Parametre knihy

Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Sales & marketing

• Celý názov: Business Process Mapping - Improving Customer Satisfaction 2e
• Autor: J. Mike Jacka, Paulette J. Keller
• Jazyk: Angličtina
• Väzba: Pevná
• Počet strán: 336
• EAN: 9780470444580
• ISBN: 0470444584
• ID: 04883591
• Nakladateľ: John Wiley & Sons Inc
• Hmotnosť: 544 g
• Rozmery: 230 × 160 × 29 mm
• Dátum vydania: 10. July 2009

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