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Viac informácií o knihe Using Information to Develop a Culture of Customer Centricity

• Parametre knihy
• Anotácia kniha
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Nákupom získate 106 bodov

Anotácia knihy

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.§

Parametre knihy

Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Sales & marketing

• Celý názov: Using Information to Develop a Culture of Customer Centricity
• Podnázov: Customer Centricity, Analytics, and Information Utilization
• Autor: David Loshin
• Jazyk: Angličtina
• Väzba: Brožovaná
• Počet strán: 108
• EAN: 9780124105430
• ISBN: 0124105432
• ID: 01322055
• Nakladateľ: Elsevier Books
• Hmotnosť: 172 g
• Rozmery: 151 × 228 × 6 mm
• Dátum vydania: 25. November 2013

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