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Viac informácií o knihe Service Design for Business - A Practical Guide to Optimizing the Customer Experience

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Anotácia knihy

Service design offers a tangible and effective approach for organizations to employ to better respond to the needs and demands of their customers. "The Art of Services Design" shows how organizations can employ the creativity of a design approach and connect it to the real issues and needs of people in organizations who need tools to move their businesses forward. This highly visual book is a practical guide on how to respond to the customer experience challenge, by connecting the market factors to the organizational challenge through the lens of the customer.

Parametre knihy

Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Sales & marketing

• Celý názov: Service Design for Business - A Practical Guide to Optimizing the Customer Experience
• Autor: Ben Reason, Lavrans Lovlie, Melvin Brand Flu
• Jazyk: Angličtina
• Väzba: Pevná
• Počet strán: 208
• EAN: 9781118988923
• ISBN: 1118988922
• ID: 09084815
• Nakladateľ: John Wiley & Sons Inc
• Hmotnosť: 390 g
• Rozmery: 163 × 237 × 20 mm
• Dátum vydania: 04. December 2015

Obľúbené z iného súdka

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