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Viac informácií o knihe 101 Activities for Delivering Knock Your Socks Off Service

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Anotácia knihy

Customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? This title provides readers with practical tools to help meet their customers' needs. It teaches customer service managers and employees valuable ways to help their organizations provide world-class service.

Parametre knihy

Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Sales & marketing

• Celý názov: 101 Activities for Delivering Knock Your Socks Off Service
• Autor: Performance Research Associates
• Jazyk: Angličtina
• Väzba: Brožovaná
• Počet strán: 384
• EAN: 9780814414446
• ISBN: 0814414443
• ID: 04166371
• Nakladateľ: HarperCollins
• Hmotnosť: 776 g
• Rozmery: 234 × 188 × 24 mm
• Dátum vydania: 13. April 2018

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